Terms & Conditions

Customer Care

We are here to assist in any way possible, please feel free to contact us by chat, email or phone, we love to have a chat and look forward to providing you with and excellent customer service experience.

Warranty

We sell only clearance products that are ex-floorstock, factory demos and new product samples at well below retail cost pricing. As such we do not offer any returns or refunds on any items, we do however offer a limited warranty on actual manufacturing defaults. If there is a major manufacturing default we will fix or replace the item. Please note that like every other mattress retailer and manufacturer body impressions of up to 30 mm are not a manufacturing issue and under no circumstances will any mattress be covered by any warranty if it is soiled or damaged in any way. A mattress protector must also be used at all times or any and all warranty is null and void. But you will be buying a quality Australian made mattress at 100's if not thousands of dollars off regular retail prices.

Privacy & Safety

YOUR PERSONAL INFORMATION

When you purchase something from us, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address. This is solely for the purpose of contacting you to arrange delivery and/or payment.

When you browse our online store, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system. Mattress Clearance uses this information to monitor website traffic for statistical purposes to evaluate our online advertising.  Google Analytics converts your IP address into a unique identity for display on its interface. We cannot identify you or contact you using this information.

 

CONSENT

When you provide us with personal information to complete a transaction, place an order, arrange for a delivery, or return a purchase, it is implied that you consent to us having your information and using it to complete the transaction and contact you.

 

DISCLOSURE

We may disclose your personal information if required by law to do so or if you violate our Terms of Service.

 

PAYMENT

All transactions are made online, and we do not store your card information.

Mattress Clearance use Stripe and PayPal as payment gateways providers, they collect the necessary information to complete the transaction, and do not share this information with us.

 

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the how they handle your personal information.

Remember that certain providers may be located in, or have facilities that are located in a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

 

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

Any information which you provide to Mattress Clearance is encrypted.

Online payments are processed by payment gateway providers and subject to their terms and conditions.

 

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.

 

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners.

 

QUESTIONS AND CONTACT INFORMATION

Please refer to our F.A.Q’s and contact details.

 

Payment Methods

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